Refund and Returns Policy for Sodeshi Ponno in Bangladesh:

At Sodeshi Ponno, customer satisfaction is our utmost priority. We strive to ensure that you are delighted with your purchase. However, we understand that there may be instances where you may need to return a product or seek a refund. This Refund and Returns Policy outlines the guidelines and procedures for such cases.

1. Returns:

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a return or replacement of the item at no additional cost to you.

• Incorrect Items: In the rare event that you receive an incorrect item, please notify us promptly. We will make arrangements for the correct item to be sent to you or provide a refund, depending on your preference.

• Unsatisfactory Items: If you are unsatisfied with your purchase for any reason other than damage, defect, or incorrect item, you may request a return within [number] days of receipt. The item must be unused, in its original packaging, and in resalable condition. Return shipping costs will be the responsibility of the customer unless the return is due to our error.

2. Refunds:

• Refund Eligibility: Refunds will be issued for eligible returns according to the guidelines outlined above.

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

3. Exchanges:

We currently do not offer exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

4. Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Email: info@sodeshiponno.com

Our customer service team is dedicated to assisting you and ensuring a smooth and satisfactory shopping experience.

Note: This Refund and Returns Policy applies to purchases made through our website or mobile applications. For purchases made through third-party retailers, please refer to their respective refund and returns policies.