1. How do I Sign in from Sodeshiponno.com?
You can register by clicking on the “Sign in” button at the top right corner of the homepage. Please provide the information in the form that appears.
2. Are there any charges for registration?
No. Registration on Jogaan.com is absolutely free.
3. Is it necessary to have a Sodeshiponno.com account to purchase?
Yes, you need to have an account in Jogaan.com to purchase online grocery items,
If you don’t have any account you can order from our hotline +880 1635717521 and our customer service representative will assist you to open an account and place a order for you.
We recommended to have a register account. As registered customer, you have few future conveniences like fast & easy Check Out, easy access to your order history and status.
4. Can I have multiple registrations?
No you can’t have multiple account with same email address. Each email address and contact phone number can only be associated with one Jogaan.com account.
5. Can I add more than one delivery address in an account?
Yes, you can update addresses multiple times in your Jogaan account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
6. What is My Account?
My Account is the section you reach after you log in at Jogaan.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
7. How does the order process work?
From Jogaan.com you can select your desired products and then add them in your shopping cart. After adding the products in your cart you have to select your payment methods and give your address, delivery time. Our customer service team will call you to confirm your order and after that our delivery man will deliver the order to your door step.
8. How can I get update about my order?
You can trace your order from your user account and our delivery man will also call you after reaching at your address. You can also call our customer service team for latest update about your product delivery.
9. How can I contact you?
You can call us at +880 1635717521 from 9 am to 8 pm or mail us at help@Jogaan.com. Or live chat with our agent at our jogaan.com.
10. What are your delivery hours?
We deliver from 10 am to 8 pm every day. You can also select your convenient time for delivering your product.
11. What will I do if I cannot find my desired product?
If you cannot find our desired product in our huge product list then you can suggest us for that product. We will try our level best to provide your desired product. We have a feature that call “Product Request” here you can add your product picture and also details to get your product. You can also call +880 1635717521 or mail us at email@example.com to add an item to our inventory.
12. Do you deliver during any Strike or political problems or Holiday?
Yes, we are always try to satisfy our customers and our dedicated workforce always try to keep our customers satisfy.
13. What about your prices?
We set our prices at the products MRP. We do not charge extra prices. Products without MRP tag will be charged based on our website price.
14. What are the modes of payment?
You can pay for your order on Jogaan.com using the following modes of payment: Cash on delivery, Credit and Debit cards (VISA / MasterCard/ AMEX) and mobile wallet (Bkash / Rocket ).
15. Is it safe to use my credit/ debit card on Sodeshiponno.com?
Yes, it is safe to use your card on Jogaan.com as we using https certifications. Our purchase system is totally automatic and we do not store any Bank account information on our server. Only customer basic information has been stored for customer convenience.
Moreover, we are using a secured and reliable payment gateway of Bangladesh
16. Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There is no VAT . All prices are same as shown in the website. If vat is applicable by govt of Bangladesh we will charge accordingly.
17. What is the meaning of Cash-on-Delivery (COD)?
If you do not prefer to make an online payment on Jogaan.com then you have an option for the Cash-on-Delivery (COD) payment method. With COD you can pay us in cash at the time of actual delivery of product at your doorstep, without requiring you to make any advance payment on Jogaan.com. In case of COD you have to receive the invoice/money receipt form the delivery man.
18. If I pay by Debit card/ Credit card how do I get the amount back for items not delivered?
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded as per refund policy of Jogaan. You can also contact our customer Service team and they will assist you in refund your money.
19. Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
20. When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on your desired day. Normally we delivery within 3 hours.
21. Do you deliver in my area?
We are currently deliver in Gulshan-1, Gulshan-2, Banani, Banani DOHS, Baridhara DOHS, Baridhara, Mohakhali DOHS , Dhanmondi, Shankar, Mohammadpur, Lalmatia, Uttara. We are planning to coverage other parts of the city very soon.
22. Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer service team will keep you updated about your delivery.
23. What is the minimum or maximum order for delivery?
Minimum order delivery is Tk. 300. You can order up to Tk. 10000 in a single order for COD. If you pay in advance by debit or credit or Mobile wallet you can enjoy unlimited order facility.
24. Can I change my order delivery slot after placing the order?
Normally delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer service team and we will try our best to accommodate your request.
25. Is it possible to order an item which is out of stock?
No, you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible. In this case you can also place your requirement in our product request option in the category section.
26. How do I check the current status of my order?
The only way you can check the status of your order is by contacting our customer service team. You can also check it from you account.
27. How do I check which items were not available from my order?
If any of your ordered product is not available then our customer service team will contact you.